password

I just created an account and i'm trying to log in in game. How the hell can it be incorrect when it is written in plain english (wich by the way is a terrible idea). So at first i asumed it was because of special characters so i changed it to digits and letters only but it is still incorrect...

i have installed uninstalled reinstalled done all password recovery the entire list of trouble shooting options the game runs its set where i need to put in user name and password , when i do it tells me that i am putting in invalid information i do not understand whats wrong i know im putting...