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I tried this and it was still the same, I also decided to try closing the account and reopening it to see if that made a difference, but now the game won't let me use the same email for a new account, saying it's still in use, even though the website says it's been closed

Every time I try to add the account I created in game it tells me there's been an internal error. I've tried reinstalling and resetting the account password but it hasn't helped